- Holding the control of procurement - a service "mystery shopping"
Holding the control of procurement - a service "mystery shopping"
Detective Agency "Private detective Kiev" offers its clients who own businesses that sell (trade, banking services, communication services, etc.), conducting test purchases or service mystery shopping. Just for the value of services: "The mysterious purchases." Mystery shopping is a method of monitoring and evaluation of service quality in the commercial (operating) room. Mystery shopping in Kiev, an employee of the agency, will play the role of an ordinary customer. His experience will be the basis for evaluating the personnel of the enterprise.
Regularly used the service "mystery shopping" spurs staff and improves the quality of his work. Gradually, each buyer begins to seem personnel "secret" and receive an increased level of attention.
Demand for the service "test purchases" in Ukraine is increasing. All shops, cafes and banks may not be equally advantageous location in relation to the flow of potential customers. And the pricing of different businesses offset by the market. Therefore, the quality of service may be the only advantage of the enterprise, and customers appreciate it. Do not forget that regular customers provide over 60% of sales revenue.
The service "mystery shopping" service is provided on the trading floor at any time of day. In the morning our agent observes how much time cashiers, sales and protecting the share news. Day sees the staff operates under time pressure and in the evening - how to cope with the irritation and the desire to quickly end the work day.
Assess the "mystery shopper":
• Type of commercial space and its cleanliness throughout the day.
• Appearance of personnel, compliance with standard clothing.
• Implementation phases of the service.
• Knowledge of the proposed product, its consumer qualities. Ability to present a winning product.
• The ethics of communication with the client.
• Implementation of existing marketing efforts, the implementation of programs of discounts.
Holding the control of procurement is reflected in the records that contain:
• The resulting assessment of the quality of service.
• Comparative analysis of the provision of services in different trade ('implementation) client sites.
• Rate of outlets with a breakdown of deficiencies.
• Individual rating vendors, operators, cashiers, security workers.
• A comparative analysis of competing companies.
As a result of long-term monitoring we assess the dynamics of development. Cost of service "mystery shopping" depends on the version of its implementation.
The service "mystery shopping" in Zaporozhye is implemented in three package options:
• Provide reports on the trading floor as a whole.
• Provide reports on the trading floor and individual employees, randomly selected agent.
• Provide reports on the trading floor and the estimation of pre-selected employees.
- Detective agency provides services in urban areas: